Returns and complaints

DO YOU WANT TO RETURN A PRODUCT?

If the ordered product does not meet the Customer’s expectations, the Customer may return it
within 14 days from the date of receiving the parcel.

The returned product must be in unchanged condition, i.e.:

  • have the original tags,
  • show no signs of use.

Within 14 days of receiving the shipment, we will refund the amount
for the product(s) using the same payment method that was used for the purchase.

Please send carefully secured and packaged parcels to the following address:

RR CENTER S.C. Katarzyna Roleska, Mariusz Dudek
Stare Żukowice 1a
33-151 Stare Żukowice

Please include a completed return form in the parcel.


DO YOU WANT TO FILE A COMPLAINT ABOUT A PRODUCT?

If, after receiving the product, the Customer finds physical defects,
they have the right to file a complaint.

After receiving the complained product together with the completed complaint form,
the Seller has 14 days to review the complaint
and inform the Customer about the decision.

Please send carefully secured and packaged parcels to the following address:

RR CENTER S.C. Katarzyna Roleska, Mariusz Dudek
Stare Żukowice 1a
33-151 Stare Żukowice

Please include a completed complaint form in the parcel.